Humley Studio Ideas

Clarification Extension

As a project administrator I should have the ability to set up clarification questions for when a user enters a query that could have multiple different high confidence responses so my end user has the ability to get their response fast and more efficiently.

For example:

In the scenario a user asks a question such as "I have lost my card", within the project there are two possible responses, one relating to I've lost my credit card and one relating to debit card (this assumes they are different resolution processes). The system should identify that there are two possible responses are ask the user to clarify whether or not they're talking about debit or credit.

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  • Sep 17 2019
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